Shipping & Delivery
Last Updated: 03-12-2025
This Shipping & Delivery Policy is part of our Terms & Conditions and should be read together with our main Terms of Service.
Please review this policy carefully before placing an order.
Delivery Timeline
We aim to deliver every order within 1–3 days of purchase, depending on your pin code and delivery schedule availability.
In rare cases (public holidays, natural disruptions, high-demand periods), delivery may take longer. If there is a delay, our team will notify you with the updated delivery schedule.
Delivery Charges
- Free delivery is provided on all orders.
- There are no hidden delivery, handling, or convenience fees.
Delivery Coverage
We currently deliver only in selected pin codes.
Delivery to other cities or states is not available at this time.
Delivery Guidelines
To ensure smooth delivery:
- Please keep empty jars (if part of your plan) ready during exchange.
- Ensure that the contact number provided during checkout is reachable.
- If you are unavailable during delivery, the jar may be rescheduled for another slot based on delivery availability.
If delivery fails repeatedly due to customer unavailability, re-delivery charges may apply.
Quality & Safety During Delivery
Every AporA jar undergoes strict packaging and sealing checks before dispatch.
If you receive a jar that is leaking, tampered, or damaged, please inform our delivery agent immediately or email us at wellness@aporawater.com for a free replacement.
Order Status & Updates
Customers receive delivery updates via:
- Call or SMS from the delivery partner
- WhatsApp alerts (if opted-in)
- Confirmation message after successful delivery
Delayed Orders
If your order is delayed beyond the committed delivery window, we will:
- Notify you at the earliest possible time
- Provide the new expected delivery date
- Offer priority rescheduling wherever possible
You may also contact us if you do not receive delivery updates.
Returns & Refunds
For returns or refunds, please refer to our full Refund Policy available on our website or contact:
📧 Email: wellness@aporawater.com
Contact for Delivery Support
If you have questions or need help with delivery:
📧 Email: wellness@aporawater.com
Our Commitment
We take pride in delivering pure Himalayan mineral water with care, punctuality, and transparency. If we fall short, we make it right — always.